Refund Policy

1. General Overview

At SK Software Teach Pvt. Ltd., we take pride in the quality of our software, templates, and professional services. However, we understand that exceptional circumstances may occur. This policy outlines the conditions under which refunds and cancellations are processed for both our Digital Marketplace and Custom IT Services.

2. Digital Products (Marketplace)

Due to the nature of digital products (PHP scripts, UI kits, templates, etc.), which are instantly downloadable and cannot be physically returned, we generally offer a strict No Refund Policy once the digital asset has been downloaded.

However, we will gladly issue a full refund within 14 days of your purchase in the following specific scenarios:

• Item is "not as described": If the item is materially different from the product description or preview.
• Item has a critical security flaw: If a vulnerability is found that we cannot patch within a reasonable timeframe.
• Item support is promised but not provided: If you requested technical support for a broken feature included in your license and we failed to respond within 72 business hours.
• File is corrupted: If the downloaded zip file is broken and our team cannot provide a working alternative.

3. IT & Development Services

Custom software development, mobile app development, UI/UX design, and SEO services involve significant manual labor and time commitments from our engineering teams.

• Advance Payments: Upfront payments or deposits used to secure project scheduling and initial discovery phases are strictly non-refundable once work has commenced.
• Milestone Deliverables: If a project is divided into milestones, any milestone that has been reviewed and approved by the client cannot be refunded.
• Mutual Agreement: If the project is terminated mid-way due to unforeseen circumstances on our end, a pro-rated refund will be issued for the incomplete portions of the project.

4. Cancellation Policy

Service Contracts: You may cancel an ongoing maintenance or retainer contract by providing a 30-day written notice. Any hours worked or services rendered up to the cancellation date will be billed accordingly.

SaaS Subscriptions: If you are subscribed to any of our hosted SaaS solutions, you can cancel your subscription at any time from your billing dashboard. Cancellations will take effect at the end of the current billing cycle. We do not provide prorated refunds for partial months.

5. Refund Processing Time

Approved refunds are processed internally within 3-5 business days. Once processed, the funds will be credited back to your original payment method (Credit Card, PayPal, Stripe, or Bank Transfer). Please note that depending on your bank or credit card issuer, it may take an additional 5-10 business days for the funds to appear in your account.